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Frequently asked questions
| Headline: | Child lock | | Question: | I cannot get the child lock to unlock. What is the trick to get it to unlock? |
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Answer
- Press button UP and DOWN simultaneously for 3 sec.
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| Headline: | Error code "E2" | | Question: | What does error code "E2" mean? |
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Answer
Error code "E2" means defective or not connected floor sensor. Check connections and eventually replace sensor.
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| Headline: | GFCI led ON | | Question: | My unit covers the kitchen floor. red led has been ON for the last three days. I reset and then show the temperature, however 5 mins later the led in ON again. |
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Answer
Your heat mat or instalation between thermostat and heat mat has a fail current to ground. The thermostat has to your safety cut off the power. Please contact your local electrician.
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| Headline: | Max adaptive time on UCCG | | Question: | What is the maximum time the thermostat can start before schedule start, when adaptive function is active? |
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Answer
The maximum time is 4 hours.
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| Headline: | Maximum night setback | | Question: | What is the recommended night setback. |
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Answer
The recommended night setback is max 5°C/9°F
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| Headline: | Reset of adaptive function | | Question: | Does the adaptive function reset when I make a factory reset? |
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Answer
Yes the adaptive function is reset during a factory reset.
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| Headline: | What to do with the Ground wire | | Question: | The floor mats have a ground wire, however the thermostat has no terminal for ground. What shall I do with the ground wire? |
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Answer
The ground wire in the floor mat must be connected directly to the ground wire of the supply.
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